1. Return &
Replacement
Kesariva aims to provide products that reach
customers in good condition. If you receive
an incorrect, damaged or otherwise eligible
product issue, please contact customer support
with your order details.
Return or replacement requests are subject
to verification and the applicable conditions
described below.
2. Eligible
Cases
Depending on the circumstances, a return,
replacement or refund may be considered for
issues such as:
Damaged Product
The product is received visibly
damaged or appears to have been
damaged during transit.
Incorrect Product
A product different from the
ordered item is received.
Missing Item
An item shown in the confirmed
order is missing from the package.
Other Eligible Issue
Other product-related issues may
be reviewed by our support team.
3. Items That May Not Be
Eligible
A return or refund may not be accepted
where the issue is caused by circumstances
outside the applicable return conditions.
-
Products damaged after delivery due
to improper handling or storage.
-
Products returned without the required
order information or supporting details.
-
Requests where the product cannot be
reasonably verified because of missing
photographs, packaging or other requested
information.
-
Change-of-mind returns may be subject
to product type and applicable conditions.
Important
Eligibility is determined after reviewing
the specific order and issue. Please contact
Kesariva support before sending a product
back.
4. How to Request a
Return
If you need to report an eligible issue,
please contact Kesariva customer support
with your order details and a clear
description of the problem.
01
Contact Us
Share your order details
with support.
02
Share Details
Explain the issue and
provide requested photos.
03
Verification
Our team reviews the
reported issue.
04
Resolution
Eligible cases are handled
through the applicable resolution.
5. Product
Condition
Customers should retain the original
product packaging until the issue has
been reviewed and resolved.
Where photographs or other information
are requested, please provide clear
images showing the product, packaging,
shipping label and the reported issue.
6. Refund
Process
If a refund is approved, the applicable
refund amount will be processed according
to the order and payment method.
-
Refund processing begins after the
applicable return or issue verification.
-
The time required for the amount to
appear in the customer's account may
depend on the payment provider or bank.
-
Customers should retain transaction
or order information until the refund
is completed.
7. Cancellation
Requests
If you need to cancel an order, please
contact Kesariva as soon as possible.
Cancellation may not be possible after
an order has been processed or dispatched.
Any applicable refund for a successfully
cancelled order will be handled according
to the payment method and order status.
8. Refund
Exclusions
Refunds are not automatically available
for every return request. Each request is
reviewed according to the product, order
status and reason for the request.
Shipping or other charges, where applicable,
may be treated according to the circumstances
of the order and the applicable policy.
9. Contact
Us
For return, replacement, cancellation or
refund-related questions, please contact
the Kesariva customer support team.
-
Email:
support@kesariva.com
-
Phone:
+91 73799 44914
-
WhatsApp:
+91 95803 03853
-
Location:
Varanasi, Uttar Pradesh, India
Please Note
This page provides the general Kesariva
return and refund information. Specific
eligibility, timelines and refund amounts
may depend on the individual order and
the circumstances of the request.
Need Help With an Order?
Contact our support team with your order
number and details of the issue.
Contact Us